Job Offers, Navigation, Customer Communication and Incident Logging
View and accept job offers instantly; reach your customer, deliver the vehicle and close the job — the whole process in one app.
Professional driver solutions for roadside assistance operations.
Smart Job Management for Recovery Drivers
vitaDrive Help is a mobile app developed for the drivers working in roadside assistance services. Drivers manage the job offers sent by the operations centre and the whole job process end to end in this app. For drivers who cannot use the app, the operations team can send a web link; the driver can then follow the job in any browser with no installation required.
Review Job Offers and Manage Your Assignments with Ease
Job Offers, Job Details and Assignment Management
With vitaDrive Help, drivers can see the job assignments given to them by the operations teams in real time and manage incoming job offers with ease. They can quickly reach the pick-up and delivery points, planned times, total distance, estimated duration and other operational details, review all the information and accept or decline the assignment. Accepted jobs are listed by date, and different status filters let pending, active and completed jobs be followed in an orderly way on a single screen.
For every job, the notes sent by the operations teams and the incident log status can be viewed in the app. Jobs requiring an incident log are clearly marked in the system so the driver is prepared in advance and legal processes are carried out in full. Drivers can therefore plan which job they will take on and when, organising their day more efficiently.
Head to the Breakdown Location and Control the Field Process
Navigation, Customer Communication and Live Status Tracking
Drivers heading out into the field start navigation to the breakdown and delivery points with a single tap and arrive by the most accurate route in the shortest time. Along the way they can call the customer directly or reach them on WhatsApp to exchange information quickly about the vehicle's location, the fault and the meeting point. The approach to the customer therefore proceeds without delay and with complete clarity.
Job statuses are updated in the app in real time throughout the field process. Steps such as arriving at the breakdown location, loading the vehicle onto the recovery truck, being unable to reach the customer or completing the job at the delivery point are recorded with a single tap and reflected to the operations teams simultaneously. Because the stage of the job is visible at all times, information flows without interruption between the driver and the centre.
View Your Earnings and Follow Your Payment Process
Earnings Tracking, Roadside Assistance Revenue and Income Management
Drivers can view in detail the income and earnings from the jobs they have completed. Completed job counts, revenue per job, total earnings for a chosen date range and historical earnings records can all be followed on a single screen. The earnings detail shows the date, job information, transaction status and amount for every job, giving drivers easy access to their work history.
How much income was earned from which job can be reviewed in detail, previous periods compared and all earnings movements followed in the app. The earnings process therefore becomes transparent and drivers can see the return on their work clearly.
Manage Your Documents and Keep Your Profile Up to Date
Profile Management, Paperwork and Document Handling
In vitaDrive Help, drivers can view their personal details through the Profile menu and update them whenever needed. Driving licence, SRC, psychotechnical and other driver documents can be viewed easily in the app, new documents uploaded or existing ones updated. Drivers can also see the organisations they serve and the vehicles they operate, giving them quick access to information about their work.
Registration, insurance, inspection and other documents for the vehicles they operate can be viewed in the app, downloaded to the phone or shared easily with the relevant people. Driver and vehicle documents are therefore managed in an orderly way on a single platform, documents nearing expiry are noticed in time, and papers are available instantly during roadside inspections.
Technical Specifications
Explore the technical specifications of the vitaDrive Help app.
iOS
Android
Huawei
Minimum Operating System
iOS 15.1 and later
Android 7.0 and later
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App Size
33.0 MB
57.0 MB
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Current Version
1.4.8
1.6.3
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Last Updated
23 July 2025
23 June 2025
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Location Permission
Yes
Yes
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Camera Permission
Yes
Yes
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Phone Permission
Yes
Yes
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Download Links
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Language Support
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Frequently Asked Questions
Browse the Frequently Asked Questions About vitaDrive Help.
Find answers here to the most common technical and operational questions about vitaDrive Help: who can use it, whether extra hardware is needed, how web access works and how incident logging obligations are met.
vitaDrive Help is a professional mobile app developed for the drivers and teams working at companies providing roadside assistance and vehicle recovery services. Drivers defined in the system sign in with their phone number and manage the roadside assistance work orders sent from the operations centre from start to finish. Access begins when the company creates a driver account; there is no individual sign-up.
No, no additional device or hardware is required. vitaDrive Help runs solely on the driver's personal smartphone. No dedicated in-vehicle terminal, carrier device or external GPS hardware is needed. A standard smartphone with an internet connection is enough.
vitaDrive Help can be used on both Android and iOS. The app can be downloaded from the Google Play Store and the Apple App Store. Using current operating system versions is recommended for the most stable and complete experience. Minimum system requirements are stated in the app stores.
Yes. The operations team can send a web link for drivers who cannot install or use the app. The driver can open that link in any browser without installing the app and follow the job. This feature offers a practical alternative for drivers with older devices or those who prefer not to install an app.
A job sent from the operations centre reaches your phone as an instant push notification. You review the job detail (customer, location, service type, distance) and accept it; the app then guides you step by step: navigate to the scene, mark your arrival, deliver the service and complete the job. Every step is recorded automatically with date, time and location, so the operations centre follows the process live and the customer can see the status from their own tracking link.
vitaDrive Help is designed to deliver live operational data in real time, so an active internet connection is required for critical functions such as job offer notifications, job status updates and location sharing. If the connection drops, the app synchronises automatically once it is restored. A stable mobile data connection is recommended for consistent operational performance.
User Reviews
Experiences of Recovery Drivers
Review the vitaDrive Help Driver App...
★★★★★
"Thanks to the mobile app I can easily follow my daily job assignments. Reaching customer information and route details on one screen has made my job much easier. Being able to see last-minute changes in real time in particular keeps operations running more smoothly."
Yusuf Karaca
Recovery Driver
"Being able to view the jobs assigned to me in the app and reach assignment details quickly has been a great convenience. Information that used to come by phone is now tracked on a single platform. That saves us time and reduces the risk of error."
Ömer Faruk Yılmaz
Senior Recovery Driver
"Besides the job assignments, being able to contact customers and update job statuses in the app is a real convenience. Having pick-up and delivery information pass to the system in real time in particular helps the operations team follow the process more closely. Being able to leave a note after a job also strengthens communication."
Bekir Polat
Recovery Driver
"I can easily view the jobs I have completed and my earnings in the mobile app. Being able to reach income reports whenever I want has made my financial tracking much simpler. Uploading my required documents through the app also lets me handle paperwork quickly and practically."
Serkan Doğan
Recovery Driver
"The app lets us reach all job details quickly and contact customers. Being able to mark pick-up and delivery with a single tap has simplified our daily operations. Leaving a note at the end of a job is also a significant advantage for recording what happened."
Cengiz Akbulut
Senior Recovery Driver
"Since the mobile app went live we have started managing our operations with more control. Fast access to customer and job information is a real advantage both before driving and during the operation. We run our daily work in a more planned way."
